Matthew Ciernia

Higher Education🎓

• Bachelor of Arts in Film and Video Production

Columbia College Chicago, Chicago, IL

I am a creatively driven filmmaker with hands-on training in all stages of film and television production, including writing, directing, cinematography, editing, and sound. Through intensive studio work and collaborative set environments, I developed strong visual storytelling skills, technical proficiency with professional production equipment, and the ability to lead and contribute effectively on diverse crews. My education strengthened my understanding of narrative structure, production planning, and post-production workflows while giving me experience managing real projects from initial concept through final delivery. I also gained industry exposure through portfolio development, networking opportunities, and practical experiences that prepared me to contribute as a versatile and reliable creative professional.

Certifications📜 

Apple

• Mac Certified Technician

I am an Apple-certified Macintosh Technician with strong expertise in diagnosing, repairing, and optimizing macOS hardware and software while maintaining Apple’s service standards. I deliver clear, empathetic communication to help customers understand technical issues and feel confident throughout the repair process. I have a proven ability to manage multiple repairs, document work accurately, and resolve issues efficiently in fast-paced support environments. I build trust and enhance customer satisfaction by providing patient guidance, proactive problem-solving, and high-quality technical support. 

• iPhone Certified Technician

I am a certified iPhone Technician skilled in diagnosing, repairing, and restoring iOS devices while meeting Apple’s technical and quality standards. I provide clear, friendly explanations of device issues and repair options, ensuring customers feel informed and supported throughout the service process. I am experienced in handling high-volume repair environments with accuracy, efficiency, and consistent attention to detail. I build strong customer trust by delivering reliable repairs, proactive troubleshooting, and exceptional service that enhances overall satisfaction.